Mount Kilimanjaro Frequently Asked Questions Part 2
What is your cancellation policy?
Cancellations are effective upon the date of receipt of written notification in our office.
- 91 days or more prior to departure are subject to a cancellation penalty of 10% of the total climb price;
- 90 to 61 days prior to departure are subject to a cancellation penalty of 50% of the total climb price; and
- 60 days or less prior to departure are subject to a cancellation penalty of 100% of the total climb price.
What is included and not included in your Kilimanjaro climbs?
KILIMANJARO CLIMB INCLUSIONS:
- All accommodations in Arusha and on the mountain
- All transfers to and from the airport, your hotel and to the park gate
- All park fees, camping fees and mandatory rescue fee
- All meals and drinks while on the mountain
- All shared equipment (tents, cooking utensils, crockery, etc.)
- Services of a professional mountain guide and porters
KILIMANJARO CLIMB EXCLUSIONS:
- International Airfare to and from Kilimanjaro International Airport
- Tanzanian tourist visa fee payable upon arrival at Kilimanjaro International Airport
- Personal equipment & items (clothing, hiking boots, climbing gear, sleeping bag, sleeping mat, water bottles, etc.)
- Comprehensive travel & medical insurance
- Gratuities to your mountain guide(s) and porters
- Laundry, drinks at your Arusha hotel
What is the best way to get to Tanzania?
If you are coming from North America or Europe, we recommend flying KLM to Kilimanjaro International Airport (JRO). If you are coming from China, we recommend flying Ethiopian Air to Kilimanjaro International Airport (JRO).
If you are planning a visit to Zanzibar after your climb, we recommend that you either (i) arrange your flight so that you arrive at JRO and depart through Dar Es Salaam International Airport (DAR) or consider arriving into Tanzania through DAR and then take a connecting flight to JRO to start your climb.
The flight between JRO and DAR is approximately about one hour.
Please confirm all international flights and seating prior to departure.
Can you book my flights?
Unfortunately we do not book international flights, however, all domestic internal flights included in your itinerary (if applicable) will be arranged by us and the cost is included in the itinerary price.
Are there any airport taxes?
Airport taxes are not included in the price of internal Tanzania flights and are payable in cash. Be sure to have US dollars on hand to pay applicable airport taxes which range from US $5 to US $15 per flight.
What happens if my flight is delayed?
If your flight is delayed or there is a flight schedule change and we are required to change your accommodations, internal flights, transfers, etc., the additional expenses incurred as a result of the delay or flight change will be your responsibility. We will not be able to obtain refunds from suppliers for unused accommodations, internal flights and other services already paid.
Are there luggage restrictions?
For international flights, please check with your individual airline as check in and carry on luggage restrictions vary from airline to airline. With respect to domestic internal flights from Arusha to the Serengeti or Arusha to Zanzibar, the luggage restriction is 15 kg or 33 lbs and we recommend use of duffel bags rather than rigid suitcases. Excess luggage can be accommodated at the discretion of the airline and additional charges will apply.
Do you need a Tanzanian tourist visa?
Tourist visas can be obtained upon arrival at Kilimanjaro International Airport or Dar Es Salaam International Airport by simply filling out an entry form (provided during your flight) and payment of the visa fee. Please ensure you have two blank pages in your passport and your passport does not expire within six months of your arrival date.
The tourist visa fee is US$50 with the exception of the following citizens: Pakistan (US $ 200), USA (US$100), Ireland (US$100).
Is Tanzania a safe country to visit?
Since its independence in 1961, Tanzania has been a politically stable country and one of the safest countries to travel to in Africa.
We do however recommend that you use common sense and take safety precautions as you would when travelling in any foreign country:
- Leave jewellery and expensive watches at home
- Keep all your important documents and cash in a money belt hidden under your clothes or in your day pack in your possession at all times (do not leave cash in your duffel bag to be carried by the porters)
- Keep a copy of all important documentation (passport, itinerary, insurance policy, credit cards, etc.) locked in your duffel bag
- When shopping, carry a few dollars for spending money in an easily accessible zippered pocket or shoulder bag rather than displaying your money belt
- Do not walk around town after dark in Arusha, Dar Es Salaam or Zanzibar – always take a taxi even if you are only going a block or two.
Do I need Travel Insurance?
Kilimanjaro climbs are a considerable investment and it involves risks and carrying comprehensive travel insurance is a condition of booking. Coverage should include trip cancellation, delay or interruption, lost or delayed baggage, emergency accident, illness and evacuation, 24-hour medical assistance and traveler’s assistance. We suggest that you contact your insurance company to ensure that a Mount Kilimanjaro climb is covered under the policy. Hazina Afrika does not include travel insurance or any protection plan in its climb price.
What vaccinations and medications do I need for travel to Tanzania?
We highly recommend that you consult with your physician or a travel medical doctor for advice several months in advance of your trip as you may need a series of vaccinations. Please ensure that you indicate that you will be travelling to Tanzania and will be participating in a high altitude trek. Your doctor will be able to suggest which vaccinations and medications are advisable. Anti-malarial medication is strongly recommended and should be discussed during your doctor’s visit.
All vaccinations are voluntary for entry into Tanzania with the exception of Yellow Fever vaccination. If you are entering Tanzania from Yellow Fever infected country such as Kenya, Uganda, Ethiopia, Rwanda, you will be required to show a Yellow Fever Vaccination Certificate upon arrival in Tanzania. Please ensure you carry this Certificate with your passport. If you are entering Tanzania from Europe, you will not be required to show a Yellow Fever Vaccination Certificate.
What if I have special needs or requirements?
If you have any special needs or requirements, whether its allergy to specific foods or a medical condition we should be aware of, please let us know when you book your climb.
Will my mobile/cellular phone work on Kilimanjaro?
There is some mobile or cellular coverage on Kilimanjaro but reception may be inconsistent and network signals weak depending on which route you are on and where on the mountain. Your cellular/mobile phone will work in Arusha and Moshi.
Can you use US dollars in Tanzania?
Although the currency in Tanzania is the Tanzania Shilling (Tsh), the U.S. dollar is widely accepted. However please note that for larger U.S. dollar denominations ($20, $50 and $100), only bills issued after 2003 will be accepted in Tanzania due to counterfeiting and fraud.
Major credit cards are accepted at larger hotels and major souvenir shops and larger tourist towns offer ATM bank machines where you can withdraw cash using your bank card or credit card. Please note that ATM bank machines only dispense Tanzanian shillings.
Traveller’s cheques are hard to cash and not recommended.
How much should I tip to the mountain guide(s) and crew?
We feel that the gratuity system in Tanzania is not only customary, but to a certain degree obligatory. In Tanzania, a tip is not so much a bonus for particularly attentive service but rather a payment to supplement their base salary.
Obligatory payment of gratuities seems like an oxymoron and seems to go against the spirit of tipping, however, majority of Tanzanians who work in the tourism industry support many extended family members through the tips they earn, common in African culture, so please consider it a way for you to kindly and generously give back to the local people.
Tips for the mountain guide(s) and porters should be handed out on the last day and given directly to each person.
Please see below for recommended tipping guidelines for your safari:
|Mountain Guide:||$30 – $40 per day|
|Each Assistant Guide:||$25 – $30 per day|
|Each Cook:||$25 – $30 per day|
|Each Porter:||$10 per day|
|Transfer driver in Arusha/Moshi:||$10 – $20 per vehicle|
|Hotel Porters/Baggage Handlers:||$1 to $2 per bag|
|Hotel/Lodge/Camp Staff:||$10 per group per day using gratuity box (read below)|
At most hotel and lodges will have a gratuity box will be located in the reception area and we recommend that you use the gratuity boxes rather than providing individual tips to the staff that directly assist you. There are many behind the scenes staff ensuring your pleasant stay (cooks, room attendants, house keepers, security guards, etc.) and by using the gratuity box, your tip will be shared equally amongst all staff.